SHOC FAQs - Frequently Asked Questions

SHOC warehouse operations are conducted from Greenville, South Carolina USA. Although we do our best sometimes the delivery service or customs can hold up items. These delays are out of our control. During Christmas ordering season there are always delays so please plan accordingly during this time. We appreciate your patience. SHOC does not guarantee shipping delivery times, these are the responsibility of the carrier. In stock items are shipped within 2 business days from when the order is placed. We are NOT a 24/7 shipping operations and do not ship on weekends. If expedited shipping is selected this ONLY expedites the shipping, not the pick and pack. Next day or 2nd day delivery options refer to when the item leaves our warehouse. For instance you order at 8 pm on Thursday night it will go out on Friday, and be delivered the next business day, Monday. Please take that into consideration when selecting the shipping service.

Will you ship International?

All the Time and almost Every day! We ship almost ANYWHERE

We will ship to almost any country, but All Duty’s and Taxes are the obligation of the customer to pay.You will receive tracking for your item once it is shipped.

We wish we could say yes to this question every time, but there are so many leagues throughout the world that we don’t know the rules for each. It is best to check with your coach or local league officials prior to purchasing. Your coach is responsible for enforcing the rule for the team, and will be the first person to decide whether you can wear it or now.

The Shopify and PayPal Payment Gateways were selected to protect you the customer. Your personal details will not be utilized more than completing the transaction and shipping your item. As far as your credit card, it is protected in that we do not take your Credit Card details on the SHOC website. Once your cart is full you are sent to PayPal to process the final payment. At no time does SHOC process your details or have knowledge of your Credit Card details. For further security our Site holds an SSL security certificate as required by Shopify.

The SHOC visor is warrantied against breakage, failure of the color coatings and cracking of the plastic for 365 days from the date of purchase. You will need to provide some evidence of this purchase for warranty consideration.

The visors are covered for breakage or cracking of the plastic. We will NOT cover scratches. Unfortunately no visor is scratch proof and we DO NOT claim our product to be. The game of football is a collision sport and there are metal pieces on football helmets that will scratch plastic. This can not be prevented.

You will also need to send us a clear photo of the damaged visor. If we decide to fill claim we will cover all shipping costs of the replacement item.